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RETURN POLICY

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full return or exchange.

RETURNS POLICY

Your item(s) should be sent back to us within 14 days. Returns outside these timeframes may be accepted at the discretion of Sugar Plum Outlet and may only be refunded as a store credit.

Items should be returned new, unused and with all Sugar Plum Outlet and designer garment tags still attached. Returns that are damaged, marked or altered may not be accepted and may be sent back to the customer.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

We must stress that in order to receive an exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

  • When trying on footwear, please take care not to mark the soles or damage the shoe box.

  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

SHOES

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles may not be accepted and may be sent back to the customer.

LINGERIE & SWIMWEAR

Briefs, swimming costumes and bikini bottoms are not exchangeable.

COLORS

We have made every effort to display the colors of our products that appear on Sugar Plum Outlet as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

GIFT RETURNS 
If you have received an item from Sugarplumoutlet.com as a gift you cannot exchange it for another item of the same value.

EXCLUSION

Items won in our Giveaways are non-exchangeable.

 

BOOK YOUR RETURNS PICK-UP WITH US :

Your returned item must arrive at Sugarplumoutlet it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives on time.

Please follow the steps below:

  • We Recommend that you contact us (on the details below) within 48 hours of receiving your order, we will arrange the pick up services with DHL 
  • We will send you a collection confirmation email with all the details you’ll need to complete the return
  • Detail the Returns Number on your receipt, and enclose with the item(s) you wish to return.
  • Your items must be shipped to us using our DHL carrier. Visit www.dhl.com for global contact details.
  • In order to arrange your DHL shipment, please use the DHL Airway Bill found enclosed with your purchase. All of the details on this Airway Bill will already be filled in, simply sign and date the slip appropriately.
  • The shipping charges you will incur through returning a package are detailed in USD $
  • We can only issue refunds or exchanges on items that are shipped back to us within 14 days of receipt.

All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred.

With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.


PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Sugar Plum outlet is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for an RN.

If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below.


Sugar Plum Outlet Returns Department
Tel. 1-888-216-1925 or Email on orders@sugarplumoutlet.com

SIZE CONVERSION

 READY TO WEAR SIZE CHART 

US 00 0 2-4 4-6 8 10 12 14 16
UK 4 6 8 10 12 14 16 18 20
ITALY 36 38 40 42 44 46 48 50 52
FRANCE 32 34 36 38 40 42 44 46 48
DENMARK 30 32 34 36 38 40 42 44 46
RUSSIA 38 40 42 44 46 48 50 52 54
GERMANY 30 32 34 36 38 40 42 44 46
AUSTRALIA 4 6 8 10 12 14 16 18 20
JAPAN 3 5 7 9 11 13 15 17 19
JEANS 23 24-25 26-27 27-28 29-30 31-32 32-33

  XXS XXS-XS XS-S S-M M-L L-XL XL-XXL XXL-XXXL XXXL

 SHOE SIZE CHART 

US 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 1 1.5 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
ITALY/EUROPE 34 34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
FRANCE 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43